Friday, January 31, 2014

Installed battery may not be properly connected error - Sony Vaio

ERROR: The installed battery may not be properly connected to the computer or may not be compatible with the computer.

Had this error pop up on a Sony Vaio laptop the other day. Found out it is due to replacing the battery with a non-sony replacement or the program not recognizing the sony battery correctly. The message wants you to hibernate and then reinstall and that does not fix it. The problem can be fixed by going into startup and disabling a program called "ISB Utility".

In Windows 7, go to Start and type "msconfig" and ENTER
SELECT the Startup tab
Uncheck ISB Utility
Close MSCONFIG and Reboot.

1 comment:

  1. Had this error pop up on a Sony Vaio laptop the other day. Found out it is due to replacing the battery with a non-sony replacement or the ... vaioakku.blogspot.de

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